Thanks for purchasing our products at www.prtoolsupplies.co.uk operated by  PR TOOL SUPPLIES LIMITED. In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. The cost of the return postage is the responsibility of the customer unless PR TOOL SUPPLIES LIMITED is at fault.  If anything is unclear or you have more questions feel free to contact our customer support team.